Contact us

How to contact us:

• visit the Transport Centre 
• freephone 0800 4 BUSLINE
• contact us online.

Code of conduct

For information on the code of conduct for the Hamilton Transport Centre and the region's bus network, please click here

Feedback

We like hearing from you! If you have any feedback on our services you can contact us. If your bus is running really late, hasn't turned up or a serious incident has occured, contact our individual bus operators.

Lost property

No responsibility will be accepted by the bus companies or Waikato Regional Council for lost property. If you find a lost article in the bus, please give it to the driver. If you've lost an article on a bus, phone the Hamilton Transport Centre on (07) 859 0509.

Outside office hours

To contact us after hours for enquiries or complaints of a general nature, please call back during office hours or use our email  contact form. You can  find out how to contact our  individual bus operators below.

Individual bus operators

Passenger transport service issues outside office hours, or an issue that can not be handled by the 0800 4BUSLINE operators needs to be directed to the individual bus operators listed below.

Appropriate issues for contacting the bus operators are:

• the bus has not turned up
• the bus is running really late
• a serious incident has occured.