About us

In this section: A BUSIT storycontact us, code of conduct,  how to use the bus, getting to school by buslost property, accessibility, A-Z general information, Transport Centre map.



Waikato Regional Council is responsible for planning, tendering, contracting and marketing the region’s bus services. The operation of the buses is contracted to various bus companies.

We operate 26 bus services within Hamilton as well as 12 regional services.

In total, our buses serve more than 1,000 bus stops and carry around five million passengers a year. And we try to ensure that our buses are as accessible as possible for those who are mobility, visually or hearing impaired.

How to contact us:

  • visit the Transport Centre BUSIT counter team between 8am and 4.30pm Monday to Friday
  • freephone 0800 4 BUSLINE (0800 4 2875 463) - available 24 hours a day
  • using one of our forms below
  • if you're calling from outside the Waikato region, you can contact us on 0800 800 401

We like hearing from you!

Do you have a complaint, compliment or suggestion? Use our online form!(external link)

Do you want to ask a question? Send us an email.

If your bus is running really late, hasn't turned up or a serious incident has occured, contact our individual bus operators.

Hamilton Transport Centre map

Individual bus operators

Passenger transport service issues outside office hours, or an issue that can not be handled by the 0800 4BUSLINE operators needs to be directed to the individual bus operators listed below.

Appropriate issues for contacting the bus operators are:

  • the bus has not turned up
  • the bus is running really late
  • a serious incident has occured.
Hamilton Urban Services, other than those provided by Pavlovich Coachlines GoBus 07 846 1975
Hamilton - Raglan GoBus 07 846 1975
Orbiter Pavlovich 07 8475545, Mobile 021 778991
CBD Shuttle Pavlovich 07 8475545, Mobile 021 778991
Rugby Shuttle GoBus 07 846 1975
Hamilton - Ngaruawahia - Huntly GoBus 07 846 1975
Hamilton - Huntly - Pukekohe GoBus 07 846 1975
Hamilton - Cambridge Go Bus 07 846 1975
Hamilton - Te Awamutu GoBus 07 846 1975
Hamilton - Morrinsville - Te Aroha - Paeroa GoBus 07 846 1975
Tokoroa - Mangakino GoBus 07 886 5399
Mangakino - Taupō GoBus 07 886 5399
Taupō Urban  Waipawa Buses 07 378 2172