We want you to be safe and comfortable and that travelling on our buses is easy and convenient. If you need any help please ask your driver.
On this page (A-Z):
Alcohol
You may not consume alcohol while travelling on a bus. This is in accordance with the Transport Act and there are no exceptions.
Animals
The only animals permitted on Waikato Regional Council - Hamilton City buses and all regional public transport services are guide dogs.
Busline
0800 4 BUSLINE (0800 4287 5463) is a free timetable and general enquiry phone line. Operators are available between 6am and 7pm. If you are calling outside of these hours, please leave a message.
Bus stops
Hamilton City buses can only stop at official Hamilton City bus stops. These bus stops are clearly signposted. Please do not request your driver to stop elsewhere. All bus stops are listed at the bottom of each route page on our website.
Lost property
No responsibility will be accepted by the bus companies or Waikato Regional Council for lost property. If you find a lost article in the bus, please give it to the driver. If you've lost an article on a bus phone the Hamilton Transport Centre on (07) 859 0509 to claim your lost property.
Prams
Prams are permitted on buses, but you are responsible for your child's safety. Ensure prams are securely stowed, however please remember that wheelchairs and walkers take precedence in the designated wheelchair space.
Public holidays
Key routes will operate on the public holidays below.
| Labour Day |
Waitangi Day |
| Christmas Day |
Good Friday |
| Boxing Day |
Easter Monday |
| New Year’s Day |
Anzac Day |
| New Year’s Holiday |
Queen’s Birthday |
| Auckland Anniversary |
|
RealTime
Waikato Regional Council has a RealTime tracking system for the Hamilton city bus network. RealTime lets passengers know when the next bus is coming (rounded to the minute) - through electronic display units and audio messages. Just press the button on any RealTime bus pole to find out when ther next bus will arrive.
School services
Please contact your school office for information on school bus services.
Signal the bus driver
Please signal the bus driver when waiting at the bus stop. If you do not signal, the driver may not stop.
Smoking
You are not permitted to smoke on a bus.
Suggestions
You can comment on or make suggestions regarding our bus services by contacting us.
Timetables
Every effort is made to maintain the advertised timetable, however we cannot make any guarantees that an advertised service will operate.