A-Z general information

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Alcohol

You may not consume alcohol while travelling on a bus. This is in accordance with the Transport Act and there are no exceptions.

Animals

The only animals permitted on Waikato Regional Council - Hamilton City buses and all regional public transport services are official assistance dogs.

Bikes

Bikes are not permitted on any buses except the Taupo Connector, which has a specially installed bike rack. Use of the rack, including loading and unloading of bicycles is the responsibility of the passenger. There is no additional charge for the carrying of a bicycle on this bus.

 

Busline

0800 4 BUSLINE (0800 4 287 5463) is a free timetable and general enquiry phone line. Operators are available 24 hours a day, seven days a week.

Bus stops

Hamilton City buses can only stop at official Hamilton City bus stops. These bus stops are clearly signposted. Please do not request your driver to stop elsewhere. All bus stops are listed at the bottom of each route page on our website.

Some regional bus services operate a hail and ride service, where the bus will stop to pick up or drop off passengers where it is safe to do so. Please contact the BUSIT team at the Transport Centre on 07 859 0509 to ask about hail and ride locations. 

CCTV

From time to time CCTV cameras will be present on buses for surveillance.

Fireworks

Fireworks are not permitted on buses.

Journey Planner

Use the Journey Planner on the right-hand side of the page to find the best way to your destination. Enter where you want to travel to and from and Journey Planner will give you a list of options with bus routes, times and bus stop locations.  

Bus timetables and maps are also available online, from the BUSIT counter at the Hamilton Transport Centre or on request from 0800 4 BUSLINE (0800 4 2875 463).

If you have problems with the Journey Planner, you can always go directly to Google Maps - which is where the Journey Planner information is derived from. We have some hints and tips for using Google Transit.

Key routes

A number of Hamilton services are key routes. Key routes operate seven days a week, including public holidays. If you look at the Hamilton routes map, the key route services have a yellow flag against them.

Lost property

No responsibility will be accepted by the bus companies or Waikato Regional Council for lost property. If you find a lost article in the bus, please give it to the driver. If you've lost an article on a bus phone the Hamilton Transport Centre on (07) 859 0509 to claim your lost property.  Items are kept for one month before they are dontaed to charity or destroyed.

Mobility scooters

Mobility scooters are not permitted on buses.

Prams

Prams are permitted on buses, but you are responsible for your child's safety. Ensure prams are securely stowed and put the brake on! Wheelchairs take priority in the designated wheelchair space so you may be asked to fold your pram up. Children under 5 travel free on all BUSIT services – take them on an adventure today.

Public holidays

Key routes, 29 Lake and Gardens bus and the Northern Connector operate on the public holidays below:

Labour Day

Waitangi Day

Christmas Day

Good Friday

Boxing Day

Easter Monday

New Year’s Day

Anzac Day

New Year’s Holiday

Queen’s Birthday

Auckland Anniversary

 

 

The Cambridge and Te Awamutu buses operate on all public holidays except Christmas Day.  

The Huntly, Paeroa, Raglan and Hamilton buses that are not key routes do not operate on public holidays.

RealTime

Waikato Regional Council has a RealTime tracking system for the Hamilton city bus network. RealTime lets passengers know when the next bus is coming (rounded to the minute) - through electronic display units and audio messages. Just press the button on any RealTime bus pole to find out when the next bus will arrive.

School services

Please contact your school office for information on school bus services.

Skateboards and scooters

Skateboards and scooters are permitted on buses but must be securely stowed at all times for the safety of other passengers.

Signal the bus driver

Please signal the bus driver when waiting at the bus stop. If you do not signal, the driver may not stop.

Smoking

You are not permitted to smoke on a bus.

Suggestions

You can comment on or make suggestions regarding our bus services by contacting us.

Timetables

Timetables can be printed from the online Hamilton and regional route pages, collected from the BUSIT counter at the Hamilton Transport Centre or ordered from 0800 4 BUSLINE (0800 4 2875 463).

Every effort is made to maintain the advertised timetable, however we cannot make any guarantees that an advertised service will operate.

Transport Centre BUSIT counter

There is a staffed BUSIT counter inside the Transport Centre, open Monday to Friday 8am-4.30pm Monday to Friday. Come and see us to plan your journey, pick up timetables, buy or top up your BUSIT card. Eftpos is available. 

Wheelchairs

wheelchairAll buses on Hamilton urban services are wheelchair friendly. Wheelchairs must be under 250kg in weight and 80cm in width to travel on the bus. The operator always aims to operate accessible buses, however there may be times when this is not possible due to operational reasons.

WiFi

Free WiFi services are provided on the Te Awamutu and Cambridge bus services. Click here to find out more about WiFi access and terms and conditions of use.

Hamilton Journey Planner
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Service updates

Free rugby shuttle to Chiefs home games
3 Mar 2017 to 15 Jul 2017

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4 January Changes
4 Jan 2017

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University concession
1 Feb 2017

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